SEHA (Abu Dhabi Public Health System Operator) operates 12 hospitals with 2,644 beds, 62 Primary and Ambulatory Health Clinics and 2 blood banks. It employs a bout 17,000 physicians, nurses, technicians, allied health and administrative personnel. SE HA is working to earn the trust of the public and be their healthcare partner for life. We a re partnered with international healthcare leaders recognized for their outstanding performance in their markets. Our partners include Johns Hopkins Medicine, Cleveland Clinic, Fresenius Medical Care and Dell.
IT plays a critical role in health care reform. Health IT includes front office services (doctor and nurse), traditional back office functions, quality reporting, patient safety systems and direct use by our customers, patients and families.
Many health locations worldwide have IT systems deployed in a fragmented manner, many instances of software located i n many locations. Prior to 2007, SEHA had multiple stand-alone Health Information Systems, with different solutions in different facilities. This was a result of a strategy as directed by HAAD (Health Authority Abu Dhabi) to support individual facility autonomy and possible future private sale. In 2009 the SEHA strategy was changed to a journey towards an integrated health system. SEHA group ITD was re -formed and aligned in 2009 to support this health business directive. ITD started a strategy to establish central enterprise solutions that supports all facilities.
Today, all primary care facilities and all hospitals are serviced by a single Cerner domain. The Abu Dhabi Cerner ranking (data provided by Cerner) in 2011 compared to all Cerner AMS/OMS clients worldwide is:
- 1st in total number of Power notes signed (physician documentation);
- 1st in total number of PA Cs images ;
- 2nd in total registrations (~4.6 million/year);
- 5th in total transaction volume (~ 1.4 billion/year); and
- 7th in total appointments (~5 million/year).
The profession of IT is more than technology components, it is the job of improving and delivering IT itself. 2012 introduced the next evolution of SEHA ITD (Information Technology Division), recognizing the need to expand SEHA IT footprint from physician experience to increased support of the patients’ direct experience, to continue standarizing and to systematically guide the department’s ITD maturity.
To support this direction, a new ITD function of Enterprise Architecture was established. An RFP was issued for the acquisition of an EAMS (Enterprise Architecture Management System), with Orbus Software’s iServer EA tool based on TOGAF 9 being selected.